When you are looking for an IT services company, it is essential that you completely understand the three service plans that most IT companies utilize and offer their customers. Choose the wrong one and you’ll be overpaying for something you never use – kind of like the unwanted television network in your cable package.
There are three basic models to consider:
Managed IT service support is generally a necessity for businesses because this type of IT service ensures that your systems are running well through routine monitoring and maintenance.
Managed support also protects your system from being hacked, from computer viruses, or from any other computer-related issues. This is my personal favorite because I’ll never have to deliver the bad news that you’re not covered!
A Cost for Time and Services (only when you need it) approach to IT services may be a good idea for a company if there is already an IT person in-house or team that solely works on IT projects. However, if this isn’t in your budget, managed IT service support is probably your best option. After all, prevention services, which are provided by managed IT services are also more inexpensive than waiting for an emergency to occur and paying a large amount of money to a technician in order to fix it.
When your company utilizes an “only when you need it” approach to IT, your company’s interests and the interests of your IT Company become at odds with one another. You may be wondering, “Why would there be a conflict of interests?”
Well, the IT firm you hire to fix issues when they arise has no reason to make your computer system run as efficiently and effectively as possible because they are paid by the hour and are only paid when your system is not working at its best. Thus, you might have to pay more money for a problem that could be solved if you had a more permanent relationship with your IT services company.
Not all companies are honest, which can cause unnecessary stress and expenses for you and your company.
Now for the question we’ve all been waiting for!
Hourly Emergency Service Fees: These costs are estimates and may not be accurate for all IT companies offering hourly service options for when your system has a problem. Generally, however, the charges per hour are between $125 and $225 with a 1.5 hours minimum.
Managed IT Services: If you decide to hire a managed IT service company (like us), the cost will be monthly based on the number of devices that must be monitored and maintained. Looking at the city of Indianapolis, the monthly fee is between $300 and $500 per server, $50 and $150 per desktop computer, and approximately $15 for each smart device like a cell phone.
This may sound like a lot but Managed Services will drastically reduce your stress, and will cost you less in the long run.
When you hire us as your trusted Managed Service Provider, here’s some services you’ll receive right away – just to name a few:
Contact PC Help Services today for your FREE, No-obligation, 27 minute consultation.
(317) 585-0500 or throw us an email at email@example.com.
Absolutely amazing. Matthew came to the office and worked with the laptop I had tried to fix myself. He listened carefully to what I reported, then worked with it for over an hour. He asked if he could take it back to his office to work with it. I agreed on the basis of a two-hour billable cap. He took it back to his shop, I’m sure spent way more than two hours fixing it, and returned to me a laptop I scarcely recognized–faster, working wireless, updated Cisco VPN software–perfection. In the course of his magic, he was always available to discuss the configuration, asked all the right questions and gave the right answers. He met the deadline I imposed. The service was so impressive that I asked about future availability to deal with a small business network if help was needed. There’s a team of folks ready to help.”